浙江省2011年4月自学考试民航乘务英语试题

　　浙江省2011年4月高等教育自学考试

　　民航乘务英语试题

　　课程代码：01428

　　PART 1 Proper Nouns & Terms

　　DIRECTIONS: In this part, there are 10 proper nouns & terms. Please match the proper nouns & terms with the Chinese meaning.(本大题共10小题，每小题2分，共20分)

　　( )1. priority guest A. 急救转自环 球 网 校edu24ol.com

　　( )2. safety demonstration B. 行李认领区

　　( )3. life vest C. 糖尿病人食品

　　( )4. Baggage Claim Area D. 安全演示

　　( )5. diabetic meal E. 救生衣

　　( )6. first aid F. 需优先照顾的乘客

　　( )7. rates of exchange G. 重要人物

　　( )8. entertainment system H. 托运行李

　　( )9. checked baggage I. 娱乐设施

　　( )10. VIP J. 外汇率

　　PART 2 Reading Comprehension

　　DIRECTIONS: In this part, there are 3 passages. Each of them is followed by 5 questions, and to each question, there are four possible answers marked with A, B, C, and D. Please choose the correct or best answer to each question.(本大题共15小题，每小题2分，共30分)

　　Passage One

　　Questions 11 to 15 are based on the following passage:

　　Asia is feeling the cold wind of economic crisis and uncertain consumer attitudes. Suppliers and Airline and Airport operators will experience difficulties in budgeting for next year. Sales of perfume and premium whisky and brandy continue to be under pressure. Tobacco products showed some progress, but most growth was coming from the newer product categories such as chocolates and sweets, electronics and a smaller growth in jewelry sales. The ever increasing and changing range of products of the industry and the continued growth of retail outlets for travelers were key issues in the past year and showed no sign of changing in next year’s duty free goods.

　　The market in Asia has begun to recover since the financial crisis. However, in Europe, the elimination of tax-free sales only applies to travelers moving between the fifteen member states of the European Union. It does not apply to travelers to other regions of the world and other European Countries. Also, all military and diplomatic sales are not affected by the sales elimination. However, sales in non-member states like Norway, Switzerland and Turkey as well as those in Eastern Europe will continue to grow.

　　Elimination in Europe can best be described as chaotic. Retail operators have either gone their own way or tried to develop alternative approaches. Suppliers face the rounds of a new negotiation and the need to reconsider products and marketing in a new world where hopefully travel will go on growing and consumers will go on enjoying the pleasure of shopping, but there is evidence that the traveling consumer is bewildered and confused by what to believe and how to act.

　　11. The trend of next year’s duty free sales will be _______________. ( )

　　A. a decrease of chocolates and sweets

　　B. a decrease of electronics

　　C. a decrease of jewelry

　　D. more varied types of duty free items on sale.

　　12. Which of the following is NOT true? ( )

　　A. The Asia market has improved after the financial crisis.

　　B. Sales in the Asia market held up during the financial crisis.

　　C. The prospect in Europe is good because there will be more travelers and more purchasing.

　　D. The European market will not need new products and marketing.

　　13. _______________ is within the mentioned fifteen countries of the European Union. ( )

　　A. Norway B. Germany

　　C. Switzerland D. Eastern Europe

　　14. Which of the following is NOT true? ( )

　　A. Elimination in Europe is in a mess.

　　B. Retail operators in Europe try to find their own way out.

　　C. Retail operators in Europe try to find new ways.

　　D. Elimination in Europe is well organized.

　　15. The elimination will cause the traveling consumer to _______________. ( )

　　A. be confused about prices and whether to buy goods

　　B. buy best goods

　　C. experience rounds of negotiation

　　D. reconsider products and marketing

　　Passage Two

　　Questions 16 to 20 are based on the following passage:

　　The Boeing 747-400 airplane has reached its cruising altitude of 10,000 meters and cruising speed of 900 km per hour on its way from London to Beijing. The Purser has announced that the passengers are now free to unfasten their seat belts and move around the cabin; however passengers should keep their seat belt fastened when seated.

　　The passenger cabin layout consists of three sections. The 747-400 is unique in having two decks; on the upper deck, behind the flight crew there is the first class section. On the lower deck, at the front, the business class section, for passengers who pay the full fare: while behind is the much larger economy section for passengers who have special cheap rate tickets.

　　The stewards and stewardesses―14 in all―are now busy around the galleys. A choice of drinks, followed by dinner, video entertainment including a film and finally breakfast in the morning is the order of service. Individual headphones are distributed, and these, when plugged in to the arm of the seat―give a variety of in-flight musical programs. Also in the arm of the seat are the controls for a personal reading light, fresh air control and call button.

　　Dinner is served on specially prepared trays, perhaps prawn cocktail, followed by a choice of roast chicken or braised steak with chocolate mousse to finish. The chicken and beef has been heated in the special microwave ovens in the galleys. It is hard to believe that a hot, three-course meal can be served while the plane is flying at this altitude and speed.

　　Dinner over, the cabin lights are dimmed, the blinds by the windows are drawn, the screens unfold and the film begins. Now, for the first time the cabin crew take it in turns to have a rest while the passengers watch the film or snooze dreaming of arriving in Beijing in the morning.

　　16. When the plane is flying, the passengers _______________ when seated. ( )

　　A. are free to walk

　　B. are free to come into the flight deck

　　C. are advised to fasten their seatbelts

　　D. must unfasten the seatbelts

　　17. The passenger cabin layout consists of three sections. They are the followings except _______________. ( )

　　A. the first class B. the cockpit

　　C. the business class D. the economy class

　　18. During the flight, the cabin attendants should do the following except _______________.

　　( )

　　A. collect the passengers passports

　　B. serve the drinks

　　C. serve the meals

　　D. give out headsets

　　19. Before the meal, the cabin attendants should heat _______________ in the ovens in the galley. ( )

　　A. the chocolate mousse B. the salad

　　C. the chicken and beef D. the snack

　　20. During the film, the cabin attendants will _______________. ( )

　　A. wake up the passengers so they don’t miss the film

　　B. watch the film with the passengers

　　C. have a chat in the cabin

　　D. have a rest in turn

　　Passage Three

　　Questions 21 to 25 are based on the following passage:

　　Aircraft seat belts, like the seats, are designed to withstand sudden deceleration. Work out how to fasten and unfasten them quickly. Cabin crews check that they are fastened at takeoff and landing, and that the babies are installed in special cot-holders. Do not, unless you are well versed in them, ignore the safety demonstrations at the beginning of a flight. Learn how to put on a life jacket, and how to use the emergency oxygen masks stored above the seat or in the back of the seat in front. In each magazine pocket is a card of safety instructions in pictures. It gives the positions of the emergency exits. Each of these has a sign giving the operating instructions in one or more languages, so passengers can open them.

　　Fire extinguishers and sometimes axes are stowed at the cabin crew stations. Life raft are usually placed near each main exit. In wide-bodied jets, they are extensions of the escape slides, and in aircraft such as the VC10, 707 and 747 they are stored in the ceiling above the aisle. The survival, first-aid and polar kits are usually found near, perhaps attached to, the life rafts or exits. If the “fasten seat belts” signs flash on in flight, obey them quickly; the aircraft may be about to enter turbulence and passengers walking about, especially at the back, could be thrown around. Extinguish cigarettes immediately the “no smoking” signs go on. Never smoke in the cabin or toilets. Between 1946 and 1976, flight fires or smoke caused 316 accidents: many began in the toilets.

　　21. Aircraft seat belts should be tied _______________. ( )

　　A. when passengers feel a kind of sudden deceleration

　　B. when cabin attendants show passengers how to fasten and unfasten them

　　C. at takeoff and landing

　　D. when babies are installed in cot-holders.

　　22. According to the passage, which of the following statements is true? ( )

　　A. It is not necessary for passengers to pay attention to the safety demonstrations because they are very familiar with them.

　　B. In order to ensure safety, passengers with babies should put their babies inside their seat belts.

　　C. You can find a card of safety instructions in letters in magazine pocket.

　　D. Passengers should know where the emergency exits are.

　　23. Where are fire extinguishers and axes stored? ( )

　　A. near each main exit? B. at the cabin crew stations

　　C. in the back cabin D. in the cockpit

　　24. Why must passengers fasten their seat belts when “fasten seat belts” signs flash on during the flight? ( )

　　A. Because the aircraft may approach an area of turbulence.

　　B. Because according to CAAC regulation, passengers must do so.

　　C. Because cabin attendants will check to see if passengers can perform correctly according to the relevant safety instruction.

　　D. Because some kind of emergency is happening on board. Passengers should stay at their seats.

　　25. Which of the following statements is NOT true? ( )

　　A. When the “no smoking” signs go on, please give up smoking.

　　B. Between 1946 and 1976, there were 316 accidents.

　　C. A survey shows that most of flight fires began in the toilets.

　　D. Smoking in cabin or toilets will threaten safety of the aircraft and passengers

　　PART 3 Cloze Test

　　DIRECTIONS: In this part, the words and phrases are missing in the following paragraph. Choose the most appropriate words from the following FORM.(本大题共10小题，每小题2分，共20分)

　　Cabin attendants make face-to-face contact 26 passengers.Cabin attendants should possess essential 27 for their work.The quality of the cabin 28 is judged on the friendliness，courtesy and appearance of the cabin attendants.They should 29 their work.They are doing an 30 and challenging job.They should be 31 and helpful 32 passengers.They must keep 33 during their work. A warm 34 for other people is a necessary qualification for passenger service work. Dignity, warmth and a sincere 35 for people are the best qualities.

　　26._____________27._____________28._____________29._____________30._____________

　　31._____________32._____________33._____________34._____________35._____________

　　PART 4 Translation

　　DIRECTIONS: In this part, there are ten sentences written in English. Translate these sentences into Chinese. Each of the sentences is followed by four choices of suggested translation marked A, B, C and D. Make the best choice.(本大题共10小题，每小题3分，共30分)

　　36. They must provide a courteous and efficient service to the passengers.( )

　　A. 他们必须为乘客提供礼貌而有足够多的服务。

　　B. 他们必须为乘客提供礼貌而高效的服务。

　　C. 他们必须为乘客提供客气而有能力的服务。

　　D. 他们必须为乘客供应彬彬有礼而有足够多的服务。

　　37. Please refrain from smoking. ( )

　　A. 请戒除烟。 B. 请不要抽烟。

　　C. 请忍着抽烟。 D. 请制止抽烟。

　　38. Please latch the overhead bins properly.( )

　　A. 请把行李放到头顶上方的行李箱。

　　B. 请把行李锁到头顶上方的行李箱。

　　C. 请把舱顶行李箱锁好。

　　D. 请仔细检查头顶上方的行李架。

　　39. For the sake of safety, the small table should be folded up before landing. ( )

　　A. 为了完全起见，餐桌在降落前应折叠收起。

　　B. 为了完全起见，餐桌在起飞前应折叠收起。

　　C. 为了完全起见，小桌板在紧急状况下应折叠收起。

　　D. 为了完全起见，小桌板在紧急降落前应折叠收起。

　　40. If you need any help, press the button to ask for assistance. ( )

　　A. 如果你需要帮助，按呼叫按钮寻求助手。

　　B. 如果你需要帮助，把呼叫按钮往上推寻求帮助。

　　C. 如果你需要帮助，可以随时叫乘务员帮忙。

　　D. 如果你需要帮助，可以按按钮求助。

　　41. Lunch and dinner consist of basically the same dishes.( )

　　A. 中餐、晚餐食品构成基本相同。 B. 早餐、中餐食品构成基本相同。

　　C. 中餐、晚餐碟子大体上差不多。 D. 中餐、晚餐构成基本上不同。

　　42. If a passenger wants to travel by air, he can purchase a ticket in advance.( )

　　A. 如果旅客想出行，可提前购买车票。

　　B. 如果旅客想乘飞机旅行，可提前购买机票。

　　C. 如果旅客想坐火车出行，可提前购买车票。

　　D. 如果旅客想出去旅行，可提前购买车票。

　　43. In evacuation and smoke conditions, torches are important for giving orientation and direction.( )

　　A. 在紧急情况下，火炬对方位和方向是很重要的。

　　B. 在紧急情况下，火炬对方位和方向是很必须的。

　　C. 在撤离和有烟的情况下，火炬对方位和方向是很必须的。

　　D. 在撤离和有烟的情况下，手电筒对方位和方向是很重要的。

　　44. Modern airports also provide such facilities as runways, taxiways, apron, and passenger terminal areas.( )

　　A. 现代机场提供像跑道、滑行道、停机坪、候机楼这样的设施。

　　B. 近代机场提供诸如跑道、出租车跑道、围裙式草坪、乘客塔台这样的设施。

　　C. 现代机场提供诸如跑道、出租车跑道、停机坪、航站楼这样的设施。

　　D. 近代机场提供诸如跑道、滑行道、围裙式草坪、乘客塔台这样的设施。

　　45.Processing areas are designated for the formalities associated with processing passengers.( )

　　A. 手续进行区指定乘客必须要经过的手续。

　　B. 手续办理区指的是办理旅客的有关手续的区域。

　　C. 手续办理区指的是乘客必须要经过的手续。

　　D. 手续进行区表明的是乘客办理登机的区域。

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